Shipping Policy

Shipping Policy

At Thomas Towne Reavey Inc, we believe that a great kitchen experience starts with thoughtful decisions—both in the products you choose and in the way they reach your home. Our Shipping Policy outlines how we handle the processing, shipping, and delivery of your orders.

Our Shipping Approach

Thomas Towne Reavey Inc is committed to providing practical, reliable kitchen products to homes everywhere.

To minimize waste, reduce excess inventory, and cut down on carbon emissions, many of our items are shipped directly from our trusted manufacturing partners and global fulfillment centers.

By adopting this direct-to-you method, we are able to:

• Provide high-quality, well-designed kitchen products

• Offer competitive prices without the extra cost of traditional retail

• Support sustainability by reducing waste and optimizing the supply chain

We appreciate your patience as we continue to offer you a smarter, more efficient way of shopping.

1. Order Processing & Shipping Costs

Each order from Thomas Towne Reavey Inc is handled with the utmost care.

Order Processing Time:
Please allow 2–4 business days for us to process, perform quality checks, and pack your order before shipment.

During Peak Seasons (e.g., Holidays or New Year):
Processing times may extend to up to 5 business days due to high order volumes.

Shipping Fee:
We offer a flat rate of $5.99 for shipping on all orders, no matter the destination.

2. Estimated Delivery Times

As our products are fulfilled through our international partners, delivery times may vary depending on your location.

Please note: These delivery times are estimates and not guaranteed. We appreciate your understanding—providing quality products and reliable delivery takes time.

3. Tracking Your Order

Once your order is shipped, you'll receive a confirmation email with a tracking number.

Important Notes:

• Tracking updates may take 1–3 business days to show after your order is dispatched.

• If your tracking information doesn’t update immediately, rest assured your package is still on its way.

4. Customs, Duties & Taxes

For international shipments, orders are sent DDU (Delivered Duty Unpaid).

This means:

• Any customs fees, duties, or taxes that are assessed by your country will be the responsibility of the customer.

• Thomas Towne Reavey Inc is not responsible for any delays caused by customs processing.

• Customs fees are rarely applied to small kitchen and home goods, but regulations vary by country.

5. Order Changes & Cancellations

We work quickly to ensure timely deliveries, which means we begin processing orders right away.

If you need to make changes to your shipping address or cancel your order, please reach out to us at service@calvicve.com within 12 hours of placing your order.

Once an order has entered the processing stage, changes or cancellations will no longer be possible.

6. Lost or Damaged Items

Your satisfaction is our priority.

Damaged Goods
If your order arrives damaged:

• Please send us a photo within 72 hours of delivery, and we will arrange a replacement at no additional cost.

Lost Packages
If the carrier confirms that your package is lost in transit:

• We will send a replacement at no extra charge.

Thank you for choosing Thomas Towne Reavey Inc! We're here to ensure your kitchen experience is as smooth and enjoyable as possible.